Company Address: No. 1 Dajian Village Industrial Zone, Dongyong Town, Nansha District, Guangzhou City (Chaoqing Technology)
Guangzhou Shengqikang Generator Co., Ltd. ? Copyright 2017 Record number: 粤 ICP 备 12004546 号 -1
1. The company believes that a high-quality generator set can only be perfected with high-quality after-sales service. ，我们将通过以下服务承诺为每一个客户解决后顾之忧； Our service tenet is: "To establish credibility with quality and establish reputation with service" , we will solve the worries for each customer through the following service commitments;
2. The company's after-sales service team is a technical elite team with a large number of professional engineers, equipped with various advanced testing instruments, testing equipment and special tools, to provide customers with 24 hours a day service, on call .
(以先到时间为准)的免费保修时间，在质量保证期内因机组质量问题而发生故障，发生的更换配件及维修费用均由我方负责，但人为操作错误或其它非机组质量问题所引起的更换配件及维修费用由采购方负责。 3. Our company provides a free warranty time of one year or 1000 working hours (whichever comes first). During the quality guarantee period, failure occurs due to the quality of the unit. Replacement parts and maintenance costs will be borne by us. However, the purchaser shall be responsible for replacement parts and maintenance costs caused by human error or other non-unit quality problems.
4. The company solemnly promises that after receiving the customer's failure notification, for general simple failure problems, the technical staff communicates with the customer by phone to guide the problem solving; if the problem cannot be solved by telephone, the technical staff will rush to the fastest time Troubleshoot customers at the scene. If the repair and technical support costs due to the failure of the goods during the warranty period are provided by the company for free.
5. Provide lifelong preferential maintenance service outside the warranty period.
6. The company is responsible for training 2-3 operation and maintenance electricians on-site for customers free of charge, and provide training materials until the staff can be proficient in operating the equipment, and understand the equipment structure, working principle, and be able to eliminate general faults.
7, spare parts supply guarantee: long-term preferential supply of spare parts, the company provides customers with spare parts are imported directly from the original factory randomly, good quality and price concessions.
以本公司十几年的售后服务经验，相信我们的服务一定会让您放心满意。 ※: Our service policy is " Serve our customers wholeheartedly, and do our best to satisfy our customers." With more than ten years of after-sales service experience of the company, we believe that our services will surely satisfy you.